Privacy Policy
Your privacy is paramount to us. We are committed to protecting your personal data and keeping it secure, so you can focus on what you do best: creating amazing content.
Introduction
Last updated: October 24, 2024.
This Privacy Policy describes how HostKit (“we,” “our,” or “us”) collects, uses, and safeguards your personal information when you use our podcast hosting, newsletter publishing, and media platform services. Your privacy is a top priority at HostKit, and we are dedicated to being transparent about the data we collect.
This policy applies to all visitors, users, and creators using the HostKit platform. If you have any questions or concerns, please contact our privacy team directly at privacy@hostkit.com.
Data We Collect
We collect data necessary to provide our services and improve the creator experience.
Account Information
We collect the name, email address, and payment information (via Stripe) required to create and manage your HostKit account and process subscriptions.
Usage Data
We track bandwidth usage, upload times, and technical logs to ensure your episodes and media files are delivered reliably and to monitor service health.
Listener Analytics
We collect anonymized aggregate data on your audience, including device types, geographic locations, and listening patterns to provide our analytics dashboard.
How We Use Your Data
- Service Delivery: To host your audio, video, and email content and distribute it to listeners and subscribers.
- Account Management: To verify your identity, process payments, and provide customer support.
- Platform Improvement: To analyze usage trends, fix bugs, and enhance features based on creator feedback.
- Communications: To send important updates regarding your account, security alerts, and product news.
Data Sharing & Third-Party Processors
We never sell your personal data. We work with trusted third parties to help us run our business.
Stripe
We use Stripe to process payments. They may use your information to facilitate transactions and provide customer support. Stripe is PCI DSS compliant.
Google Analytics
We use Google Analytics to analyze website traffic and understand how creators use our platform. Google may use your data to improve their services.
Cloudflare
We utilize Cloudflare for CDN services and DDoS protection, which may require access to certain technical data to secure our infrastructure.
Your Rights
You have control over your personal data under GDPR and CCPA regulations.
Access & Portability
You can request a copy of all the personal data we hold about you and export it to a common format at any time.
Correction
You have the right to request that we correct inaccurate or incomplete data regarding your account.
Erasure
You can request the deletion of your personal data, subject to legal exceptions (e.g., to fulfill legal obligations or preserve records).
Objection
You can object to certain processing activities, such as direct marketing, provided we have a legitimate interest to override your rights.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and ensure the security of our platform.
Essential cookies are used to authenticate users and maintain session security. Analytics cookies help us understand how visitors interact with our service. You can manage your cookie preferences via your browser settings.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For instance, we retain usage logs for 90 days and payment records in accordance with tax regulations. If you delete your account, we will permanently delete your data from our active systems within 30 days.
Contact the Privacy Team
If you have any questions about this Privacy Policy or would like to exercise your rights, please reach out to us.
privacy@hostkit.com